Outsourcing fundamental value chain the outsourcing market is traditionally countercyclical to the economy as a whole. Service providers benefit from up-to-date by the need of companies to increase their flexibility and to reduce their fixed costs. The economic downturn has therefore conducive for the outsourcing business. Business process outsourcing (BPO), so the outsourcing entire business processes, affects mainly large medium-sized companies and companies in the banking, insurance, IT/telecommunications-, pharmaceutical and automotive industries. The BPO in Germany it no longer is in the infancy. Four out of ten companies gave in this country already processes to service provider. Particularly the larger companies have long since recognized the potential of BPO and know how to use it for themselves. The middle class is now.

The dramatically declining over the last 50 years of manufacturing signaled an increasing acceptance of outsourcing basic value chain. In this context, will also awarded the third revolution of value creation. Thus, Taylor and Ford in the early stages of industrialization have introduced the first wave to the step to the production line. The reduction of vertical integration in manufacturing in the 1970s and 1980s symbolized the second wave. The transfer of the knowledge to reduce manufacturing depth in the production sector on the internal support processes called now receive the third revolution of value creation.

This widespread outsourcing of customer contact as a form of BPO and the delegation of routine processes from HR and finance, logistics, sales and marketing to an external service provider. Heike Philipps, project manager of the BPO service provider S.M.S.. – Saha marketing service GmbH, Frankfurt am Main, Germany on the question of who could benefit from professionally managed by BPO projects: from over 15 years market experience and our current customer projects is clear that s.m.s mainly the efficient acquisition and Of knowledge-intensive processes implemented. As a BPO service provider, we concentrate on the core segment of customer service and so in different industries such as IT and telecommunications, high-tech, mechanical engineering and industry, travel, tourism and public can achieve very good results. We offer not only customer contact services, but are continuously striving as specialised service providers to increase customer satisfaction and a reduction in the total cost for the customer. The improvement of processes and the development of transfer knowledge in the entire value chain are at the heart of our service portfolio and significantly promote the effects in the BPO. Qualification, competence and content must keep pace with the ever-changing expectations and perceptions by customers. This applies to all sectors in the wake of the recent crisis, because it has made it clear how important it is to adapt quickly to changed market conditions.” Contact for press inquiries: F. Alexander KEP (Marketing and sales) Saha marketing service GmbH Mainzer Landstrasse 47 D-60329 Frankfurt am Main, Germany telephone: + 49 (0) 700 999 333 66 E-Mail: Internet: about s.m.s Saha marketing service GmbH: Saha marketing service GmbH, Frankfurt/Main (S.M.S.) is a medium-sized, owner-managed company which has been operating for 15 years in the field of services for high-quality customer service and high-performance process support. As a specialist for the BPO (business process outsourcing) services, our focus in the acquisition of standardized business processes is up to multi-tiered corporate functions as outsourced services unit.