The CRM app for the iPhone is directly linked to the ERP system and represents any time and any place open all this customer information on 4 inch the user in a matter of seconds. For example customer and contact information, document data, open items, price lists, device files or cases can be viewed continuously. Thereby, all data can be edited at any time and supplemented. In addition, the application supports the online inventory query and the digital order entry. Credit: John McCann-2011. The L-mobile CRM allows iPhone as a professional customer presence as a barrier-free customer call. Because the employee has anytime, anywhere all information already in hand and head for the needs of the customers. NT: Could you please explain that an example? MF: Like.
First of all, the customer met a salesperson who has done his homework and can immediately clarify open questions with the customer. Because even if the CRM information in the best of cases not deprecated and well prepared on the Office PC to see who draws up good salespeople, especially through a flexible and efficient way of working out. Here the CRM proves iPhone ideal companion on the road. With a few finger tips, the field has all current information about customer and context anywhere and at any time in seconds on the screen. That means no long preparation time in the Office or waiting for the VPN setup. More specific information can be accurately and just as easily pick up customer conversation. For example, a cross-selling feature makes it easier to find the appropriate accessories for each customer order. By linking with the device files, which provide serial numbers, delivery and warranty periods, ensures this, that also guaranteed the right article will propose. NT: That sounds good, but that do the job but also the order processing at Headquarters? MF: Just it comes to make leaner processes and at the same time to provide a practical mobile CRM application.