It is more than clear and consensual, that all conflicts that occur in the enterprise, and labour problems, they don’t have to do with IQ of none of the boxers in question, but with another series of factors and variables related to what is known as emotional intelligence, and which refers to people’s ability to properly handle their emotionsknowing their own motivations, or know is put in the point of view of his partner. These aspects, which always emerge in any labor problem, and having much to do with how we communicate with our partners in our work. So much so, that the National Institute of safety and hygiene at work, conscious that the emotional development of people, influences not only in its personal scope, but also in the world of professional relations, has edited two notes techniques of prevention (No. 569: prevention and emotional intelligence (I): teaching of prevention and emotional memory), and no. 570: Prevention and emotional intelligence (II): ability to influence and language resources). In both, reflects on how to transmit messages, effectively high preventive, with the template, and its implementation, may report to the Organization, or company, incalculable benefits. Put another way, both refer to as influence and persuade workers of the risk resulting from their work activity, to how to send messages clear and convincing, as negotiating and resolving conflicts, or about as direct and lead a group, so a pleasant work climate is generated.
In this sense, the NTP No. 570 warns of the importance of a quality workplace communication: the way in which are transmitted messages, the way in which they acquire the capacity of stimulus for the receiver, is not only intrinsic to the own verbalization of the message. The message is transmitted by one or another transmitter is part of the way of the message. It is also, that message is released to a group or an individual or that, outside the linguistic message itself, you offer to the receiver specific image, gesture, model, etc.