They exist formashumanizadas to treat, to deal and to give assistance to the patient, and the CERSAM is umgrande and expressive operator of this humanizao. For being a toimportante work, they must have more units in the Capital, moreover, serianecessria an ample spreading on the part of the Postosde Health, through OMS 1993, apud Ebrahim P. 1384) ‘ ‘ oconceito of quality of life understands a series of 0 variable, such as: adequate asatisfao of the biological necessities and the conservation of seuequilbrio (health), the maintenance of a propitious environment to the personal security, apossibilidade of cultural development, and, in last place, the ambientesocial that it propitiates> works in the CERSAM Unit of New Sales, since its creation, in 2002. Its work in the place como reference technique, as well as the excessively professional ones: occupational doctors, nurses, therapists and social assistants. All the CERSAMs work for the way dareferncia, that is,> technician responsible for is determined patient nosentido of ouviz them, becoming reference for that patient, independentede its formation.

He has also determined works that are carried through by outrosprofissionais of the area, such as to apply vaccines, to give the medicamentosprescritos etc. The objective of the practical one is to make with that opaciente has one technician as reference, so that it is not necessary ouvirvrias people giving the same orientaes and to follow it in tratamentopropriamente said. Thus, the work of the technician is basically the same: to take care of to the patient and to become reference for it, making responsible portodo its therapeutical process. The technician of reference atendembasicamente to the urgency service, through the plantes to the citizen that is emcrise. The patient can be taken by relatives, for the policy, directed porhospitais, for neighbors and has cases to go on account proper. The technician fazemainda the ambulatorial service for cases of small dressings or medication.