Social Assistant

the Social Assistant, exactly carrying through activities partilhadas with other professionals, makes use of particular angles of comment in the interpretation of the same social processes and also distinct ability for the guiding of the actions, distinguish that it from the doctor, the sociologist, the psychologist, pedagogo, etc.’ ‘ (Iamamoto, 2001, p.41). Inside of this vision, the importance urges to be, while professional in approaching to these spheres of being able, making with that these if approach and are each time consonantes with the interests of the population. In this first chapter will be boarded, under the optics of some authors, the question of ‘ ‘ participation of the population by means of organizations representativas’ ‘ , constant in article 204 of the Federal Constitution. We will search to complement this boarding, also referenciando intrinsic questions to the subject as: the legitimacy; the representation; the representation crisis; the deliberative power; the normative ability and the advisory capacity. Walnut (2004), contextualiza the participation in the modern world by means of four great groups. The first one of them, would be the assistencialista participation, whose nature is solidary. It occurs in expressive way in the poor and kept out of society social segments, as form to soften the human misfortune and to neutralize conflicts.

This modality of participation, if mainly evidenced in the previous phases the affirmation of the rights the citizenship, and still today in the collectives where the degree of maturity and conscience politics are precarious. The Second form calls corporative participation. The objectives biggest of this type of participation, are the benefits the determined group or category, that is it is an essentially exculpatory participation, therefore it only gains who to belong to the group. In this context the syndical movements are proven.

Edeka Customers Pay

In the new Edeka fresh market in the airport Plaza Hamburg BAD VILBEL, August 17, 2010, the new Edeka fresh market in the airport Plaza Hamburg can customers purchases up to 25 euro now easily and quickly via contactless payment settle. The innovative technology of contactless payments speeds up and simplifies denKassiervorgang significantly, eliminates the cumbersome search for change as an authorization of the transaction by PIN or signature is not required. The customer must hold for 1-2 only a Maestro equipped with a chip and special contactless technology or MasterCard card seconds before a reader and pays it almost in passing. Contactless payment at our store is not only for passengers interesting that spontaneously want to self-sufficient with a little something for their travel, but also for foreign customers who carry no cash in appropriate currency”, says fresh market operator Lars Tamme, who appreciate the advantages of contactless payment already after a short test period. The technology is absolutely has a promising future and I am convinced that the pilot project that we carry out together with our long-time partner TeleCash, will be a success.” In addition to the customer also the merchant benefits from the advantages of contactless payment, because he can unwind cashier operations in less time and boost to FootFall and sales. The modern method of payment does not have disadvantages, because it offers the usual payment guarantee customers the same security as traditional credit card transactions and merchants. By the same author: paula abdul.

With the contactless payment we set up a new chapter in the history of electronic payment”, so TeleCash product development manager Jorg steel. He sees the strength of technology not only in use at the highly frequented POS, but for example also in the gastronomy: where issued fresh food, cleanliness plays an important role. Here contactless paid sales staff has any contact with cash, which greatly improves the hygiene situation.

Designer Customers

An innovation or development should come from the inside out. The tinkerer with us are the picture Designer. DKT, LDPE carrier bags and flat pouches are countless on the market. The motive is there with us bag. New ideas are often useful. Mostly you misses completely the needs of customers and the market.

We know about this phenomenon. Machines which 2 million bags of a subject or with a logo print can produce, we sometimes just for the camp. So it is better to put on their own observations and our customers decide to leave. “” Our bag motif globe “was a fall bag (as reported in 2008) and our customers to a carrying bag for bookshops and stationery stores”. To observe customers and evaluate these findings is to develop successful products and sell. Our sales force has observed dealer and found what would really like a retailer. A customer survey would have brought little. Among other things, our sales representatives have found that retailers would prefer have a bag with your own logo.

This however depends on quantities. Customers know that. Now, it is a fact that a bag with your own logo, small retailers who offered a bag partially free of charge, a cost factor of 0.30 0.50 caused pocket. These costs are shying from customers in economically bad times. Happy he can appreciate, which sells small items, such as jewelry or small gift items. The flat bag or the small DKT bag that must take up little volume and weight, can be produced cheap with your own logo. Since the costs are manageable. However, retailers who need to pack a large volume, are confronted with the above prices per bag to be made not only for us, but anywhere on the market. Only the proximity to its customers and the observation of his daily actions brings forth what really needs the customer in everyday life. Ex-novation is the magic word. To know what takes the customer and what not and at a decent price. Our finished motifs are seasonal. Dark colors for the winter, bright colors for the summer, as well as coordinated carrier bags to celebrations. So arise Christmas bags, bags for Easter and new year’s Eve, and Valentin. The motives be thereby attached to certain forms of trade. People, animals, food and objects. With this concept, bags are made and offered in small quantities. The retailer freuts. The uncomplicated order process in a Web shop, every retailer can complete during its business hours and the low quantities keep low investment risk. In addition, that he can change again and again with new motifs. There is no risk for a retailer’s motives for the holidays with quantities of 100 pieces. With this type of product development, we advance a step every day. Press Department Thomas Reichelt: Lotex24 / Germany consumer telephone: 03562 / 69 34 30 fax: 03562 / 69 25 69 business to business customer: lotex24 / Poland phone: + 48 (0) 68 / 3 75 67 26 fax: + 48 (0) 68 3 62 56 12

Furniture Rieger Will Pilot Customer For SHD Connection

BPI solutions, Diomex, and ScanPrix have the requirements, to provide the existing manufacturer’s website master data from the ERP system via Web services the dealer directly at the imm cologne 2009 XcalibuR XcalibuR meets. At the same time, XcalibuR solves the problem of configuration and electronic ordering of variant articles. Here, Jack Harlow expresses very clear opinions on the subject. Using a mathematical algorithm, XcalibuR depicts all selected options in a unique value for the configuration of an article. This is in all subsequent processes as virtual item number\”used. In this way, allows the use of existing processes for flat article XcalibuR and transfers them intelligently to variant article. Can be ordered by Variant articles directly from the sales manual from ScanPrix on dealer page and transmitted the generated order in the ERP system without any additional effort as order to the manufacturer. In conjunction with the solutions of ScanPrix, the bpi sales performer and bpi Publisher be more business processes optimized and created a new dimension of integration.

Jurgen Metlitzky, Managing Director of furniture Rieger GmbH & co. KG is convinced by the new possibilities: \”XcalibuR realized the long-awaited connection of manufacturers and traders. So that our day-to-day operations be facilitated significantly reduces the error rate, we achieve significant time and cost advantages\”. About bpi solutions they bpi solutions gmbh & co. kg, software and consulting in Bielefeld, supports its customers 20 years successfully with a company-wide solution concept of easy to use standard software and industry-oriented solutions in the furniture industry, logistics, and other industries. The performance spectrum ranges from consulting, through the design and development of to the integration of new applications.

Focuses on the optimization and automation of business processes in marketing, sales and service. Basis are the own products and solutions in the areas of customer relationship management, Cross media publishing, supplier relationship management and integrated portal solutions. The solutions help ensure fast communication channels to build and complete information both inside and field sales as customers, suppliers and partners.

Corporate Customers Request Hotels

Hotel consultant Ulrich Jander checks accommodation – sharp liability Russelsheim, 29 November 2011 – hotels are complaining more and more often. Be it due to a fall on the stairs of the hotel or due to bed bugs bites… – liability laws in the accommodation is complex and sets new requirements to the hotel operator. The International Hotel Security Advisor Ulrich Jander on alerts. On behalf of well-known corporates, banks, insurance companies and foreign embassies, he examines the security situation for business trips and hotel stays. Yitzchak Mirilashvili may find this interesting as well. “All corporate clients have an interest that the safety regulations are respected even in the hotels.

But the reality looks unfortunately mostly different, in particular as regards the liability”, so j. Until recently was called in the boardrooms of the Conference – and Businesshotellerie to: “Was by the authority not faulted” – or: “fire protection? “Grandfathering”? What should happen here yet?” However, banks, insurance companies and tour operators put more and more pressure from. The ranking according to the control and transparency law KontrG 91 (May 1998), is that the Board of Directors of the hotel chains must early detect explosive events quite classic. “In recent years were diagnosed with the so-called security checks we have carried out on behalf of corporations, that the issue of security at the hotels is becoming less and less observed”, reports Jander. Security will sometimes only seen as “Cost-incurring evil”.

Thus, in a hotel explicitly, you passed that no external consultant in the House come. For more information see this site: is hume-lee the best transplant center?. That no longer goes well, so j-dub, “because in the relevant authorities increasingly throwing an eye on the safety standards in accommodation.” The Professional Association had issued an interesting treatise on the liability of the Security Officer (SIFA) food and hospitality (BGN) to do so. Keep up on the field with thought-provoking pieces from matthew conley. 474/1819/2 is to read what the hired “SIFA” be liable and criminally prosecuted. “But: liability law applies not only to the” Jacinto reported, also in the area of the kitchen and the service deficiencies are common Safety Officer, which can lead to problems with the authorities”, from many years of experience. This was one of the reasons why the Federal Government wants to introduce the so-called hygiene of traffic lights. Although there are already some legal bases, but you would hardly complied. Similarly also in the hotel area, where more and more aid, part-time and seasonal workers in were hardly trained when it comes to safety and hygiene management. “Time and again I have to say, that it saves the protection of spitting the buffets or general lack of cleanliness”, so j. He engaged J4 to the hygiene, cleanliness and safety in the hospitality industry, upscale gastronomy and catering from the well-known “Hotelchecker” television. With the gastro-Smiley “SQS – smiley for quality and cleanliness” he certified guest farms nationwide. More: Ulrich Jander, description of the company’s security adviser and consultant for work and object protection. Together with his wife Martina, he manages the company GQH society for quality assurance in the hotel and ASD of occupational health & Sicherheitstechnischer service. The trained banker and management engineer is expert in occupational safety and fire risk management. The 53-year-old lives in Russelsheim near Frankfurt.

The Customer

The CRM app for the iPhone is directly linked to the ERP system and represents any time and any place open all this customer information on 4 inch the user in a matter of seconds. For example customer and contact information, document data, open items, price lists, device files or cases can be viewed continuously. Thereby, all data can be edited at any time and supplemented. In addition, the application supports the online inventory query and the digital order entry. Credit: John McCann-2011. The L-mobile CRM allows iPhone as a professional customer presence as a barrier-free customer call. Because the employee has anytime, anywhere all information already in hand and head for the needs of the customers. NT: Could you please explain that an example? MF: Like.

First of all, the customer met a salesperson who has done his homework and can immediately clarify open questions with the customer. Because even if the CRM information in the best of cases not deprecated and well prepared on the Office PC to see who draws up good salespeople, especially through a flexible and efficient way of working out. Here the CRM proves iPhone ideal companion on the road. With a few finger tips, the field has all current information about customer and context anywhere and at any time in seconds on the screen. That means no long preparation time in the Office or waiting for the VPN setup. More specific information can be accurately and just as easily pick up customer conversation. For example, a cross-selling feature makes it easier to find the appropriate accessories for each customer order. By linking with the device files, which provide serial numbers, delivery and warranty periods, ensures this, that also guaranteed the right article will propose. NT: That sounds good, but that do the job but also the order processing at Headquarters? MF: Just it comes to make leaner processes and at the same time to provide a practical mobile CRM application.

Mailingtage: PORTICA Customer Dialog

PORTICA GmbH presents the marketing support on 8 and 9 June 2011 you comprehensive service offer at Europe’s largest trade fair for customer dialogue. During the mailingtage in Nuremberg the fulfillment process specialist shows and Kempen -, as he promotes the targeted customer communications with its services, which plays an increasingly important role in the marketing mix. In Hall 4 at Booth 414 visitors learn how you can benefit from various innovations. Include the integration of Web-to-print in an advertising-web shop, the current requirements for the personalization on the advertising material logistics individual backups in sales promotion and comprehensive E-commerce services respond to with the PORTICA. Specialists of the printing house are represented at the stand te new and the IT service provider GEDAK, works hand in hand with PORTICA. The Web-to-print solution in the advertising media online store integrated PORTICA enables you to design and order custom advertising and mailings for a demanding clientele in the Web shop”, explains Angela te new, product manager of PORTICA GmbH marketing support. About the Web-to-print for example, brochures and other products you can personalize identity guidelines as PDF download and order, or work out complete mailings.

This concept is particularly interesting for companies, whose advertising materials used by partners (franchisees, dealers, stores, sales representatives, etc.). Fully involved in the advertising material online shop available materials such as letters, flyers and inserts are represented. These can then be enriched with individual components. Then are the advertising material for printing available. A mailing to be sent, the user can fill out online request form within the Web-to-print application. It selects the appropriate data. PORTICA merges the data set with the letter, print the personalized documents and are available in the shipping. Using reports the user has insight into the current at any time Processing status. In the area of sales promotion, the PORTICA exhibition team introduces professional services covering the complete processing of premium, cashback campaign and loyalty actions.

EASY Script Increases Value Of Its Customers

EASY script out food informed its customers annually writing services be created nationwide to the extent of about 10 to 15 billion euros. Just in medicine and jurisprudence a proliferating number of documents is laid down in writing, which normally from the hand of a doctor, lawyer or psychologist. Filed under: peter cetera. Through the commitment of the Essen online Schreibburos EASY SCRIPT no longer binds the performance of qualified and experienced experts in such activities. In particular in the health care, the economy and all legal activities, the number of pieces of writing is continuously growing. More and more professionals of all disciplines use a majority of their time on the creation of documents, rather than fully develop their high performance potential. In order to provide a real alternative the Biggy acquires Pieper paperwork from all sectors of the economy, the health system and the legal representation of their online copywriting. In the framework of its transcription services, EASY SCRIPT provides the transcript of Voice recorder mini cassette or in digital form. In addition, the company professionally edited templates that exist in manuscript or copy.

The inclusion of latest regulations of the Dudens as a leading standard for German orthography and grammar is as well of course as a fast processing of all orders. EASY SCRIPT puts emphasis on an integrity and discreet handling of all customer data and documents. Educate yourself even more with thoughts from brick paths. In medical, legal and economic documents, details of detainees are regularly by great sensitivity and accordingly must have a sensitive handling. A real vote of confidence the Biggy Pieper and her company in each case is to make its data a copywriting. In addition to integrity familiar to documents during the transcription process handling, EASY SCRIPT guarantees the irretrievable destruction of all data on job completion. Thus, the company ensures from the outset, that Confidentiality and discretion are permanently safeguarded.

Health care has very extensive documentation and proof obligations due to legal and technical provisions. Each investigation and treatment, as well as their results are to be documented in detail in writing and become part of the patient record. For this reason, doctors make the occupational group with the most extensive use of dictation devices. The transcript of countless hours of records means a huge amount of time, holding of highly qualified doctors, helping patients. With his extensive experience in the writing of medical documents and reports, EASY SCRIPT for hospital operators and practitioners alike is a qualified, trustworthy partner. Of course, the company supports not only doctors, but all companies, self-employed and professionals through the services of a professional online Schreibburos. Commitment, discretion and professional Competence of EASY SCRIPT relieve professionals in all industries and help them to fully exploit their potential. EASY SCRIPT questions all secondary to its professional range.

Study Customer Service

Automatic services should be expanded to Hamburg – German firms could save 50 percent of their costs in the customer service by they expand their website’s services. So far, the companies on average spend 780 euros per 100 requests. About 75 percent of the budget while accounted for personal conversations with customers (52 per cent) and support by phone (23 percent). But only 57 percent of all customer inquiries are also done via these channels. Learn more at: Joe Dimaggio. Costs and benefits will fall apart so much. t source of information. The study of multi-channel management comes to these results”of the software company Novomind in cooperation with the trade magazine TeleTalk. 174 professionals and leaders of the Internet economy were asked.

Similar results, a study by the consultancy Strateco comes on behalf of aspect software. According to the survey, 26 percent of call centers use only one channel, 20 percent two and 31 percent up to three channels. There is telephone, E-Mail and fax. Around a One-fifth has integrated the processing of mail. So far, the integration of Internet chat, SMS and MMS is the big exception. Direct customer discussions are straining the budget with an average 15 euros per request according to findings of the Novomind survey. In contrast, virtual advisor and dynamic FAQ systems already for ten cents per request provide the right answer to customer requests.

In practice such as one-third of all customer concerns can be solved quickly and easily. Because about 80 percent of all requests are standard inquiries, of which a large part answered is with the always same information. Dynamic FAQ system and virtual advisors understand, for example, natural language input and deliver promptly concrete answers, around the clock, 365 days a year. The virtual agents can forward also novel and complicated requests directly to the call center of the company. This speeds up the workflow and ensures that the customer is left not alone with individual questions. In addition to conversational Budget-conscious companies disproportionately often employ Smart SMS services to Internet channels. Especially compact information such as, for example, the sales order status reports are available as. Costs only one euro per SMS service, this channel ten percent can answer budget share, about 30 percent of all customer inquiries. Especially when a high volume of standard requests smart online and mobile services prove to be as low-cost alternative to telephone customer service. Because in the monthly budget the underlying database maintenance and operating costs of the digital communication channels are hardly noticeable. A well-balanced range of telephone and web-based self-service services gives customers the freedom of choice that he would like”, so the aspect study. Just the growing Internet generation will allow no longer offer technical restrictions”, confirms Lupo Pape, Managing Director of SemanticEdge in Berlin. The open source principle, the IT world will also on marketing and customer service. Start-ups such as get satisfaction would that prove. On the free forum, everyone could read, what do customers say about a botched order have to knowledge will no longer bunkered at the call center. A company must be prepared to give up control and unleash the things. An enthusiastic customer is the best and most credible promoter. Help there also no slogans at us the customer is ‘ further. The disposable propaganda of the company no longer caught in the social networks. There are”only acts, verifiable quality and credibility, sums up voice days spokesman Bernhard Steimel compared to the online magazine NeueNachricht by Gunnar Sohn

Aligned Service Logistics

Technology specialist Bizerba relies on spare parts and repair services Balingen, November 2009 – the service makes all the difference. What is nothing more than lip service for many companies, lived at the technology manufacturer Bizerba from Balingen. So the company developed daily up to 50 new spare parts for its products, which can be processed by the world’s 1,000 employees of the service unit. Overall the company holds around 20,000 spare parts in the central warehouse from Balingen, 30,000 older parts can be produced on demand or procured. Nationwide deal with over 200 service technician specialized maintenance and repair of Bizerba equipment in trade and industry. Hear other arguments on the topic with peter cetera. And because time is money, the company has been fully its internal logistics on customer needs. Each service technician is equipped with our service information system mobile SIS, that automates the ordering of spare parts,”explains Robert Keller, Director business services at Bizerba of customer logs by telephone to our call Center. Darcy Stacom has plenty of information regarding this issue. There, a job is created and transmitted with the help of SAP management software at the control console, the SIS control center.

From there the staff send all necessary information – about specific details of spare parts management and device history – via GPRS/UMTS to the Pocket PC of the respective technician on the spot”, cellar. In addition, the replacement of the worn parts is automated. The technician has again automatically the next day in his vehicle in stock must not repeat the order devoted to. This means of course, that we catalog all spare parts and provide the daily incoming parts directly for ordering”, says Keller. Bizerba places great emphasis on expert advice and a dedicated, customer-oriented support around issues of application, operation and data security in the service area. Where possible, valuable components always be repaired by machines, printer, power supplies, hard drives, circuit boards.

By the own repair Department in Balingen, the approximately 500 Components can easily be repaired, Bizerba guarantees the high quality and durable units. In addition, so Keller, customers save money, because the expert support instead of new acquisitions is of course cheaper and improves the life cycle of our products.” Ultimately this strategy even under ecological aspects pay out is because the repair and replacement of individual modules more advantageous for the eco-balance turns out as a complete new acquisition and disposal defective modules. About Bizerba: Bizerba is a worldwide operating technology company for professional system solutions of weighing, labelling, information and food service technology in the segments retail, food industry, manufacturing and logistics. Industry-specific hardware and software, powerful network-compatible management systems, as well as a wide range of labels & consumables and business services ensure the transparent control of integrated business processes and high availability Bizerba specific service features. Worldwide, Bizerba is present with 41 shareholdings in 23 countries and 56 country offices in over 120 countries. Revenue for the Group amounted to EUR 433 million in 2008. Headquarters of the company, which employs about 3,100 people, is Balingen; further production sites are located in Messkirch, Bochum, Vienna (Austria), Pfaffikon (Switzerland), Milan (Italy), Shanghai (China), Forest Hill (United States) and San Louis Potosi (Mexico). Contact: Bizerba GmbH & co. KG Claudia Gross Director global marketing & communication Wilhelm-herbal-Strasse 64 D-72336 Balingen phone + 49 7433 12-33 00 fax + 49 7433 12-5 33 00 E-Mail: