Management in the IT organizations but not yet sufficiently established companies are subject to systematic change as well as public administrations of a constantly changing dynamic. Causes are often reorganizations due to strategic adjustments to market conditions, changing customer requirements or legal effects. But also human influences or new technical developments for the business and production processes are among the typical encoders. This continuous change affects not only the business with its business processes, but affects as well in IT. According to the observations of the Advisory House of the ITSM Consulting AG, many IT organizations have however only reserved deals with this topic. Any modification of the strategy or introduce new technology causes changes in processes, job content and roles”, emphasises Frank Zielke, Board of management consulting. Currently, about topics such as cloud, the security and integration of mobile devices, be it the use of virtualization technology or IT service catalogues. The reliability, an intelligent and forward-looking change to ensure efficiency and continuity, management is necessary, so that both more complex and specific changes can be controlled target.” This allows a standardization of change processes, which decreases the overhead involved in changes and sequence errors are avoided.
It is that clear roles and responsibilities for the implementation and control of changes in the Organization are defined and established through proven methodology. At the same time, a higher stability of the IT services and significant efficiency gains would arise. An intelligently designed change management keeps low, so that the business processes of negative impact more broadly spared”the number of service disruptions, Zainal called concrete examples of the service quality optimization effects. Also customer requests could be implemented in a shorter time. An important result of the change is also management in that IT operations will relieved. In addition, a powerful change management process ensures adherence to compliance and IT governance requirements, therefore to increase the safety of the revision. As well, it can help to achieve an ISO 20000 certification.
But condition was that the process, including the important interfaces to the configuration management, release and deployment management, incident management, and if any problem management in the existing process and tool landscape will introduced. Integration into the workflow of the IT service provider should be done as well. And another request outlined Zielke: change management is not a formal process, but it must be lived by the employees. Therefore changes must not only be announced, but the employees must be actively involved in the process of change.”