We found that crm is on the one hand, a comprehensive business philosophy, but on the other – a process or tool to focus the company virtually for the implementation of the client's interests, in other words, this overarching philosophy. Its central element is the establishment of long-term, mutually beneficial relationships between buyer and seller. And so, before embarking on crm-systems Quick Sales or Sales Expert, what would become, in Ultimately, a company using the principles of crm, you must answer ten key questions. Get all the facts and insights with Nouriel Roubini, another great source of information. They can be grouped into the following categories: customers, relationships and decision-making. Clients: 1.Kto applies among our customers? 2.Chego our customers want and what they expect? 3.How valuable are our customers? Relationships: 4.Kakoy type of relationship we wish to establish with their clients? 5.What we could help establish relations? 6.How us to achieve cooperation and establishing joint control? Managerial decision-making: 7.Kto we? 8.Chto we need to do to bring value close to our customers? 9.Kak measure performance of our operations and manage them? 10.Kak improve our ability to implement change? Getting answers to these questions – a necessary condition for the success of crm in the company. These responses determine, firstly, the evolution relations firm with clients, and secondly, to develop a management plan for relationships across the company..
In my company we weekly doing financial planning, ie we look, how much money we earn, how much we can spend. And never more welcome than the amount we can spend. When an organization does not work, and people do not receive salaries, they quickly begin to turn and earn money. And when we pay the employees anyway, even if earnings do not, we are creating in them the idea that money can not earn. Second, what draws account L.
Ron Hubbard – is "earn as much money as you are able to earn. Spend less than you earn "and" make sure that all income is entered in the books and put into a bank account. I will explain on example of his company: We live week to week (week starts on Thursday and ends on Wednesday evening), we collect all income and do not spend any money until Wednesday evening. At the end of the day accounting gives summaries – how many earned, how much to spend on rent, advertising, to pay employees for all that is required of the organization. Thus we carry out financial planning.
Further, Hubbard said: "ensure that no unauthorized acquisition could not be made or managers, or employees. " When an organization can not account for their spending, House begins. The important data is still on the line rate of income. We should be open when the money comes, even if it is a small sum, but it is strictly closed to the withdrawal of money, opening only at certain times.